Dukes Celebrates National Recognition at the Credit Strategy Awards

We’re thrilled to share that Dukes Bailiffs Limited, one of the UK’s leading Debt Recovery Specialists, has once again been recognised at a national level, this time at the Credit Strategy Collections and Vulnerability Awards, held at The Monastery in Manchester.

Dukes was shortlisted for two categories:

• Best Contact Centre Team

• Agent of the Year – Laurence Bowden

  
  

Agent of the Year – A well-deserved win!

We’re delighted to announce that our Senior Contact Centre Agent, Laurence Bowden was named Agent of the Year, marking his second major award in just five weeks.

Laurence’s win recognises his exceptional professionalism and leadership - the qualities that make him a standout representative of Dukes’ values. Known for his calm, supportive approach and ethical communication style, Laurence consistently delivers outstanding outcomes for both customers and clients. He also plays a vital role in mentoring his peers and helping shape our positive team culture.

Best Contact Centre Team – Recognised Among Global Leaders

While Dukes’ Contact Centre Team narrowly missed out on winning Best Contact Centre Team, the award went to Santander – Financial Support CoE, a global organisation.

To be recognised alongside such a major international brand is a huge achievement and highlights the strength, integrity, and customer care that define Dukes’ approach to ethical debt recovery. Our Contact Centre Team continues to set new standards for service and compassion, supporting thousands of individuals each year to achieve fair and sustainable outcomes.

Continued Recognition for Dukes

The celebrations don’t stop there. Dukes has also been shortlisted for two further national awards:

• Customer Engagement Solution – Credit Connect Technology Awards

• Rising Star (Laurence Bowden) – Credit Strategy - Women & Diversity in Credit Awards Shortlist
  

These nominations reinforce Dukes’ reputation as a trusted partner and leader in the debt recovery industry, combining innovation and excellence to deliver results that truly make a difference. Check back in November to find out the results!

About Dukes

Dukes is one of the UK’s most trusted Debt Recovery Specialists, working in partnership with local authorities and commercial clients to deliver ethical, transparent, and customer-centric enforcement solutions.

Our approach is built on integrity, accountability, and empathy - ensuring fair outcomes for customers while supporting the financial stability of our clients.

If you’re looking for a trusted partner who delivers results with integrity, we’d love to hear from you. Speak to our team today.