Dukes wins Best Conduct & Culture at the Collections & Vulnerability Awards 2026

Dukes is proud to have won Best Conduct & Culture at the Collections & Vulnerability Awards 2026, recognising the commitment and professionalism that guides our team every day.

A win that reflects our values

At Dukes, the way we work matters just as much as the work we do. This award win recognises the importance we place on maintaining high standards of conduct while creating a working environment where people feel valued and empowered to do the right thing.

We believe that positive outcomes come from treating people fairly, communicating clearly and recognising that every situation is different. For us, every interaction presents an opportunity to demonstrate professionalism, listen to people’s circumstances and approach situations with understanding.

These principles help shape the way our colleagues work and support customers throughout the collections process.

Recognising the people behind the achievement

Winning Best Conduct & Culture is a proud moment for everyone at Dukes. It reflects the contribution of colleagues across the business who bring our values to life through their everyday actions.

From the way our teams support one another to the care taken when working with customers, our culture is built through consistent effort and a commitment to doing things properly.

This recognition is a testament to the people who continue to make a positive difference, both to the customers we work with and to the colleagues around them.

Continuing to set high standards

While we are delighted to receive this award, we recognise that a strong culture is something that must be continually developed and maintained. This is not simply a moment to celebrate, but an encouragement to keep moving forward and remain focused on what matters most.

We remain committed to building on this achievement, supporting our people and ensuring that fairness, accountability and respect continue to underpin our approach. We will keep learning and strengthening the standards we set across the business. 

Celebrating a fantastic achievement

We would like to thank everyone at Dukes who has contributed to this achievement, as well as the organisers of the Collections & Vulnerability Awards 2026 for recognising the work taking place across our industry.

Winning Best Conduct & Culture is something we can all be proud of. Congratulations to the entire Dukes team on this well-deserved recognition!