Our Story
A Trusted Family-Run Enforcement Company Since 1993
Founded in 1993, Dukes Bailiffs Limited is one of the UK’s leading family-run enforcement and debt recovery companies, trusted by councils, commercial landlords, housing providers and businesses across England and Wales.
We began by supporting local authorities with the recovery of community charges (poll tax) and, over the past three decades, have grown into a national, award-winning enforcement agency.
Despite our expansion, we have remained committed to the values that define us: fairness, integrity, professionalism and service excellence.
As a privately owned business, we make decisions based on what matters most - our clients, our customers, and the communities we serve.
Our family culture underpins everything we do, shaping strong relationships and consistent, personalised service.
Our Mission
Our mission is to deliver the best possible outcomes on the recovery of debt for both clients and customers.
We aim to remain the most trusted enforcement company in England and Wales - creating local opportunities, educating communities, and helping people resolve their debts ethically and responsibly, all while staying true to our core values as we grow.
Our Values
Our values guide every decision, every interaction, and every service we deliver:
Family
Building meaningful relationships internally and externally. We work in unity and support each other; creating a team with a strong bond.
Excellence
We lead by example, and welcome new ideas and concepts to achieve market success. Always striving to achieve the best outcomes for our clients, customers and team.
Conscience
We have a moral sense of right and wrong. We always endeavour to be reasonable in our actions.
Service
We invest our time to understand our clients and customers, providing an accessible service,= and tailoring our business to meet individual needs.
Respect
We treat all people politely, with courtesy and dignity. We accept each other for who we are, and we provide an environment for everyone to feel safe and express themselves.
Trust
We work hard to earn and maintain the trust of our clients, customers and team. We are honest and diplomatic in everything we do. We believe that our team will make decisions with the best intentions.
Committed to Quality & Compliance
Dukes operates to the highest professional standards, supported by industry-leading accreditations including:
Who We Serve
We support a wide range of organisations, including:
-
Local authorities
-
Commercial landlords and chartered surveyors
-
SMEs, public sector bodies and blue-chip companies
We act as a trusted partner, delivering ethical enforcement, clear communication, and high recovery performance.