Dukes appointed to Derby City Council debt resolution services contract

We're proud to announce that Dukes have been appointed to Derby City Council's Provision of Debt Resolution Services contract. As a Midlands-based business headquartered in Stone, Staffordshire, this partnership is especially meaningful, allowing us to support a Local Authority close to home.

The contract includes the recovery of Council Tax, Business Rates and a range of sundry debts, reinforcing our continued commitment to delivering ethical enforcement services for the public sector.

Strengthening our presence across the midlands

For more than 30 years, the Midlands has been at the heart of everything we do. From our headquarters in Stone, Staffordshire, we've grown from a local business into one of the UK's most trusted enforcement and debt resolution partners, while remaining firmly committed to the region where our journey began.

Today, we work with Local Authorities across the UK, but our roots remain proudly in the Midlands. We continue to invest in local talent, create employment opportunities, and build long-term partnerships that support communities throughout the region.

"Our reputation has been built on delivering ethical, effective enforcement with professionalism and respect, and we're proud that this approach continues to be recognised by local authorities across the UK. Being appointed by Derby City Council is particularly significant for us as we continue to strengthen our presence across the Midlands, the region we've proudly called home for more than 30 years. We look forward to building a trusted partnership with the Council and delivering a service that supports both its objectives and the local community."

Sarah Naylor, Sales Director at Dukes Bailiffs Limited

As we continue to expand, we're proud that our strongest foundations remain here in the Midlands, supporting local authorities, employing local people, and delivering positive outcomes for the communities we know best.

Why clients choose Dukes

Local Authorities choose Dukes because we combine proven recovery performance with an ethical, resident-focused approach. For more than 30 years, we've helped councils maximise revenue recovery while maintaining the highest standards of compliance, professionalism and customer care.

“We've had the pleasure of partnering with Dukes for several years and have been consistently impressed with their ethical approach to enforcement and debt collection. They are always top performers, delivering results while maintaining the highest standards of quality and integrity. As a result, we get minimal issues or complaints from our residents”

Angela Hackney, Supervisor Manager at Stoke on Trent City Council

Our reputation has been built on award-winning innovation, industry-leading collection rates and a commitment to delivering solutions that improve outcomes for both our clients and their residents. Recognised through industry awards and our Great Place To Work® certification, we combine experienced enforcement professionals with innovative technology and robust compliance processes to help Local Authorities recover outstanding Council Tax, Business Rates and sundry debts efficiently and responsibly. 

At Dukes, we understand that debt recovery is about more than collecting outstanding balances. It's about protecting vital public funds while ensuring residents are treated with fairness, dignity and respect throughout the recovery process. Our customer-focused approach gives councils confidence that every case is handled professionally, transparently and in line with industry best practice.

Our appointment to Derby City Council reflects the trust that Local Authorities continue to place in Dukes to deliver effective, ethical debt resolution services that balance strong recovery performance with positive resident outcomes.

A collaborative achievement

Securing this appointment was a true team effort, with colleagues from across the business contributing their expertise throughout the tender process.

From gathering operational information and demonstrating our service capabilities to reviewing and refining the final submission, this achievement reflects the dedication, knowledge and collaboration that underpin everything we do.

Looking ahead

We look forward to working closely with Derby City Council and demonstrating the high standards of service, compliance and customer care that have become synonymous with Dukes.

Here’s to continued success, collaboration, and shared achievement, proving once again that teamwork, trust, and ethics are the foundation of effective debt recovery.