A Great Place to Work®
At Dukes, we’re proud to be recognised for our culture, fairness and commitment to doing the right thing for our people and for the communities we serve.
​Dukes is externally certified as a Great Place to Work®, based entirely on feedback from our team. Dukes is a Disability Confident Employer, committed to fairness, accessibility and equal opportunities.
About the role
The role of our Client Services Administrator is one that requires passion an
In this role you will join our busy Administration team, working closely and building relationships with our
Clients. You will handle customer interactions and use our social media platforms to respond to incoming
queries and issues.
Job summary
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Ensure all client instructions are actioned efficiently and in a professional manner
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Managing cash payments from customers visiting the office
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Record and action all incoming written/email correspondence
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Data inputting and completing internal checks for clients
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Run remittances and distribute to the client in a timely and accurate manner
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Complete the banking procedure, including posting payments and completing necessary paperwork
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Complete investigations into absconded debtors and utilise internal tracing system, in order to identify new debtor address and contact information
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Provide support to the Enforcement team where necessary; responding to Enforcement Agent calls and answering queries
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Answer client calls, assist with queries and following specific client instructions
Key skills & experience
Experience
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You will have proven experience working in an Administration role
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You will be IT literate with experience handling social media platforms for business purposes
Skills/attributes
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Resilience - you are able to respond proactively with the ability to work under pressure and
adapt to interpret specifications and requirements. You have a willingness to learn. -
Excellent communication - you have strong written and verbal communication skills, and high attention to detail.
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Personable - you know how to make clients and colleagues comfortable talking to you, and
they find you both engaging and credible. -
Organisation - you have a methodical and thorough approach to work, with experience
following a process, handling multiple and changing timescales and the ability stay on top of a
varied and rapidly changing workload without dropping the ball. You are flexible and highly
self-motivated as well as being able to work as part of a collaborative team.
Salary & Benefits
Grade: 1
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Salary of £26,230 per annum
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Hybrid working model
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25 days annual leave, plus bank holidays
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Dedicated training programme
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Mandatory office shutdown between Christmas and New Year
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Company Pension Scheme
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Company Sick Pay Scheme
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Mental Health Champions and wellbeing initiatives
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Free onsite parking
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Social events and casual dress days