Are you a people person with a passion for organisation, client care, and delivering outstanding service?
If you thrive in a fast-paced environment, have a keen eye for detail, and love helping clients, this is your opportunity to shine as part of our Client Hub team.
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Role: Client Services Administrator
Contract: Full-time Employed contract, 37.5 hour week
Salary: £24,570 per annum
Location: (Hybrid) Stone, Stafford
Department: Client Hub
Apply for a job as a Client Services Administrator
A great company to work with
About the role
At Dukes, our Client Services Administrators are the heartbeat of our Client Hub. This role is perfect for someone who thrives on organisation, communication, and client care.
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You’ll be part of a dedicated and fast-paced Administration team, working closely with our valued clients. From managing day-to-day interactions to responding to social media queries, your focus will be on delivering outstanding service with accuracy, professionalism, and a personal touch.
Contact our team today
Apply for a job as a bid writer working with a company with an excellent reputation. Get in touch with the recruitment team at Stone based Dukes Bailiffs Ltd today by calling us on 01785 825501.
Experience
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Proven experience working in an administration role
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Confident IT skills, including managing social media platforms for business
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Skills / Attributes
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Resilience: able to respond proactively, work under pressure, and adapt to changing requirements
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Excellent communication: strong written and verbal skills with exceptional attention to detail
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Personable: approachable and credible, easily building rapport with clients and colleagues
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Organisation: methodical and thorough, capable of handling multiple priorities and changing workloads
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Self-motivated: proactive, flexible, and collaborative
Job summary
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Process client instructions efficiently and professionally
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Manage and record cash payments from office visitors
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Handle incoming written and email correspondence
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Input data and complete internal client checks
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Run and distribute remittances accurately and on time
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Complete banking procedures, including posting payments and documentation
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Investigate absconded debtors using internal tracing systems
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Support the Enforcement team by handling queries and agent calls
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Answer client calls and resolve queries following specific instructions
Key responsibilities
Grade: 2B – Specialist
Other Dukes benefits as standard:
Other Dukes benefits as standard
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25 days annual leave, plus bank holidays
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Hybrid working model
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Dedicated training program
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Mandatory office shutdown between Christmas and New Year
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Company Pension Scheme
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Company Sick Pay Scheme
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Mental Health Initiative including private counselling
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Social events throughout the year
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Dress-down Fridays
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Friendly, family-run working environment