As a Contact Centre Agent, you will be responsible for handling inbound or outbound calls, live chat, and 
emails, to collect overdue payments and arrange payment plans. The role is challenging yet rewarding as 
you’ll be dealing with a variety of customers with different financial situations each day and tailoring solutions 
to help them reach the best and fairest resolution for their circumstances.

Working in a team of 15, you’ll collaborate and share best practice techniques to help you to build your 
problem solving and negotiation skills even further. Demonstrating expert listening and questioning skills, you’ll 
support our customers by providing tailored affordable payment solutions, whilst adhering to clients’ 
instructions. You will work towards our company goal – helping people get out and stay out of debt.

To help launch your career in financial services we’ll provide you with in-depth induction training where you’ll 
quickly become an expert on the enforcement industry, our systems, and clients. Following the completion of 
your probation we’ll help you to develop your skills even further and for those who want to progress, create the 
right opportunities. With a clear grading structure and promotional opportunities available, we’re keen to 
identify talented people and help them move to the next level.

In our recent employee opinion survey 100% of Contact Centre Agents recommend Dukes as a great place to 
work!