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Certificated Enforcement Agent

The Role at a Glance 

Locations/ regions required: London, Eastbourne & Lewes, Preston, Hull, Rhondda and Cheshire West

Department: Enforcement

Reporting to: Enforcement Agent Manager

Working pattern: Field-based (5 days a week, 40-hour contract, including evening and weekend visits)

Salary: £28,500.00 basic with OTE £100,000 per annum

A Great Place to Work®

At Dukes, we’re proud to be recognised for our culture, fairness and commitment to doing the right thing for our people and for the communities we serve. 

​Dukes is externally certified as a Great Place to Work®, based entirely on feedback from our team. Dukes is a Disability Confident Employer, committed to fairness, accessibility and equal opportunities.

About the role

The Enforcement Agent is responsible for enforcing debts for our clients, including local authorities and private clients. The majority of your caseload will be for local taxation or parking cases. We work all across the UK, so there will be plenty of opportunity for you to maximise your workload and in turn, significantly boost your monthly earnings. 

Job summary

  • Travel to various addresses within your local area to execute Court orders to obtain payments on behalf of our local authority clients

  • Identify a debtor's financial circumstances by capturing key income details. This may require assisting debtors to complete questionnaires

  • Request payment in full (PIF) to clear the unpaid debts. If you are unable to get PIF, you will be required to set up and agree to an affordable repayment arrangement

  • Confidentially and tactfully make enquiries with neighbours if debtors have moved or left a property

  • Identify and assess vulnerability and signpost the debtor to support services - if required. Where identified, you will be required to notify the creditor

  • Liaise with office-based colleagues regarding active cases

  • Oversee payments received for cases allocated to you; handle cash payments, manage receipts and other required documentation

  • Compile short reports about your visit, along with completing any necessary paperwork

  • Take control of goods - where required

  • Remove goods - where necessary

  • You will be required to maintain strict client confidentiality and comply with Data Protection legislation and, where appropriate, the Freedom of Information Act

  • You must always act within the law, including all legislation and observe all Health & Safety requirements in carrying out enforcement

  • At all times, you must abide by Level 2 Taking Control of Goods National Standards

Key skills & experience

Experience

 

  • Level 2 Taking Control of Goods Qualification

  • You must have a full UK driver's licence (minimum of 2 years' experience)

  • You will have excellent communication and interpersonal skills.

 

Skills/attributes

 

  • Adaptable - The people you'll help often feel overwhelmed by their debt. You'll help them make smarter choices about their situation, so they don't get into more trouble

  • Confident, flexible communicator  - You will be required to connect with people from all walks of life and make the repayment process as easy to understand as possible

  • Self-motivated with a proactive ‘can-do’ attitude - You will be on the road every day, working independently. Some days will be more challenging than others; you must be able to maintain a level head when dealing with conflict, carrying yourself with confidence and assertion, whilst maintaining a high level of professionalism when executing warrants

  • Approachable - ‘Enforcement’ has negative connotations associated with it; therefore, you must be approachable and respectful in your conduct with debtors to help maximise contact and recovery. At Dukes, our number one priority is maintaining our ethical standard; it’s in our nature

  • Empathetic - Your job is to understand the debtor's financial situation and encourage payment where possible. When you meet vulnerable people who are not able to make any payment, your job is to provide empathy and understanding and to treat them with the respect and dignity you'd want for yourself or your family

Salary & Benefits

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  • 25 days of annual leave, plus bank holidays

  • Friendly working environment in a family-run business

  • Flexibility to manage your working day

  • Health and well-being support with eye care vouchers, seasonal Flu jab vouchers, a Company Sick Pay schem,e as well as a workplace mental health initiative offering support from day one

  • Equipment supplied as required, including iPad, body worn safety vest and Halo Body Worn Video Camera Company vehicle with a fuel card and expenses

  • Dedicated induction training programme

  • Flexible shifts to support work-life balance

  • Mandatory company shutdown between Christmas and New Year

  • Company Pension Scheme

  • Company Sick Pay Scheme

  • Mental Health Champions and Wellbeing Initiatives

  • Social events 

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The successful applicant will be required to undertake a DBS and CCJ/VA check as well as provide evidence of their last three months' commission, before an offer of employment is made

Not quite the role for you?

We’re always growing.

Take a look at our other current vacancies and find the opportunity that’s right for you.

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