Dukes win ‘Excellence in Innovation’ IRRV Performance Award!

We're award-winning for innovation - and here’s why!

We’re thrilled to announce that on Wednesday, 9th October, Dukes proudly took home the ‘Excellence in Innovation’ award at the prestigious IRRV Performance Awards! 🎉

About our technologies

At Dukes, we pride ourselves on being a family business that dares to be different. With a young, dynamic team at the helm, we strive to continually improve our services and increase our operational efficiencies. We’ve leveraged advanced technology to introduce two game-changing innovations: Visit Genius and our AI chatbot Duke.

• Visit Genius is our bespoke, AI-powered route-planning software that optimises our Enforcement Agents’ schedules, ensuring greater efficiency and productivity.

• Duke, our AI chatbot, provides 24/7 customer support, delivering instant assistance whenever needed.

What this means for us

This is a huge milestone for our team, and we couldn’t be prouder! Innovation drives everything we do, and it’s our cutting-edge technologies - Duke and VisitGenius - that have transformed how we operate. These groundbreaking tools aren’t just enhancing our services; they’re reshaping the industry. 🦁

During the rigorous IRRV process, our team delivered a stand-out presentation, showcasing why our technologies are the absolute best in the field. Already recognised at the CIVEA Enforcement Excellence Awards, this latest win solidifies our place as leaders in innovation and excellence.

This marks the third time our technology has been recognised for making a real, positive impact, and the seventh time (at least!) we’ve been acknowledged in the industry. It’s all thanks to our dedicated team and their tireless work. Both Duke and VisitGenius have set new benchmarks in the enforcement sector, reinforcing our commitment to innovation and ethical practices.

Thank you to everyone who helped make this possible. We're making our mark in the industry, one step at a time!