Dukes’ Customer Hub has been recognised by CIVEA for its commitment to supporting residents in enforcement, demonstrating how a professional, transparent and empathetic approach can transform engagement at the compliance stage. By focusing on clear communication, early intervention and tailored support for vulnerable individuals, the team helps residents better understand their options while contributing to fairer outcomes and improved service standards across local authority

The cost-of-living crisis is impacting millions of people across the UK. Prices have increased across the board meaning everyday costs as...