• Travelling to various addresses across your local area with the aim of engaging with debtors and investigating ability and/or propensity to pay

• Identifying the financial circumstances of a debtor by capturing key income details. This may require assisting debtors to complete income and expenditure forms and questionnaires

• Where possible, requesting payment in full (PIF) or agreeing an affordable repayment arrangement to help debtors resolve their debt

• Identifying and assessing vulnerability and signposting to support services where required

• Liaising with office-based colleagues regarding active cases

• Where further assistance or progression of the case is required, liaising with Certificated Enforcement Agents who will be able to attend the property and take enforcement action, where necessary

• Compiling short reports about your visit, along with completing any necessary paperwork

• Overseeing payments received for cases allocated to you: handling cash payments, managing receipts and other required documentation

• Gaining intelligence on an area demographic or debtor’s situation that we can report back to the Client to assist them with their own reporting and casework

• Striving for continuous improvement and reporting to management about ways we can improve our offering or our operational efficiencies

​

You will be required to maintain strict client confidentiality and comply with Data Protection legislation and, 
where appropriate, the Freedom of Information Act.

You must always act within the law, including all relevant legislation and observe all Health & Safety 
requirements in carrying out enforcement.

At all times, you must abide by Dukes’ standards and be aware of the Level 2 Taking Control of Goods 
National Standards.