A Great Place to Work®
At Dukes, we’re proud to be recognised for our culture, fairness and commitment to doing the right thing for our people and for the communities we serve.
Dukes is externally certified as a Great Place to Work®, based entirely on feedback from our team. Dukes is a Disability Confident Employer, committed to fairness, accessibility and equal opportunities.
About the role
The Enforcement Coordinator is responsible for coordinating the daily operational support for all of our Enforcement Agents.
The successful candidate will be responsible for ensuring that the Enforcement Team Administrators provide daily support to the Enforcement Agents and Enforcement Agent Managers through effective allocation processes. They will also ensure that their team provide accurate, efficient and high-level administrative support; remaining compliant and abiding by legislation at all times.
Job summary
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Accountable for ensuring that cases are allocated and reviewed for all Enforcement Agents, every day
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Taking pride in the allocations process and ensuring that continuous improvement is at the heart of the team
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Monitoring of staff (Enforcement Administrators and Enforcement Agents) through the tracker and performance reports
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Auditing allocations and deallocations to ensure they are completed correctly and in line with the best process possible for the business
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Liaising daily with Enforcement Agents, Enforcement Agent Managers and Client Relationship Managers
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Accountable for maintaining and growing the private client enforcement workload. This includes ensuring all enquiries are logged on Hubspot, responded to in a timely fashion and followed up on.
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Maintaining excellent relationships with clients and private clients so that Dukes remains the enforcement company of choice.
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Providing real-time data for all clients workload for the weekly planning meeting
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Reviewing all Enforcement Agent’s certificates & coordinating certifications and recertifications
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Liaising with all other departments within the business
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Assisting with spreadsheet updates and creation
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Daily, weekly and monthly planning
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Completing daily administrative tasks and ad-hoc business requests
Key skills & experience
Experience
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You will have proven experience in an Enforcement administrative role.
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You will be able to lead and manage a team of 3 people
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You will have experience of the Enforcement and Debt Collection industry
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You will have proven experience using Microsoft Office systems
Skills/attributes
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Excellent communication - you have strong written and verbal communication skills. You will have a high attention to detail.
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Personable - you know how to make colleagues and clients comfortable talking to you, and they find you both engaging and credible.
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Organisation - you can follow a process, handle multiple and changing timescales and stay on top of a varied and rapidly changing workload without dropping the ball. You are flexible and highly self-motivated as well as being able to work as part of a collaborative team.
Salary & Benefits
Grade: 2A – Specialist
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25 days holiday per year, plus bank holidays
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Mandatory office shut-down between Christmas and New Year to switch off and enjoy the festive season.
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A certified Great Place to Work® 2025
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Mental Health Champions and free counselling available to support your wellbeing
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Pension scheme, career development, long service awards and annual company awards
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Social events throughout the year
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Employee Benefits Platform offering hundreds of discounts and offers
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Clear grading structure and promotional opportunities available
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Eye care vouchers
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Free secure on-site parking
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Great links for the motorway, train stations and bus stops
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Company Sick Pay Scheme