Dukes Strengthens London Presence with Major Westminster Council Contract Win

We’re proud to announce that Dukes has been awarded a significant new contract with Westminster City Council’s Revenues & Benefits Service, covering Council Tax and Business Rates (NNDR).

This five-year partnership, beginning in April 2026, supporting Westminster’s efforts to recover unpaid revenues fairly and effectively. The appointment further cements our reputation as a leading provider of ethical debt collection and enforcement services across London and the UK.

A Partnership Built on Trust and Performance

Our inclusion in Westminster’s new framework for enforcement services follows years of consistent, high-quality delivery under the council’s previous contracts. This reappointment reflects the confidence local authorities place in Dukes’ ethical approach, our professionalism, and our ability to achieve results without compromising on fairness or integrity.

Operating in one of the UK’s most high-profile local authority areas, home to Parliament, Whitehall, and London’s West End, this contract underlines our proven capability to manage large-scale, complex enforcement projects with sensitivity and precision.

Setting the Standard for Ethical Enforcement

Speaking on the award, Sarah Naylor, Sales Director at Dukes, said:

“This appointment is a major milestone for us. It not only reinforces our position as a leading provider of ethical enforcement, but also sets the stage for continued growth across the capital and beyond. The new Westminster contract comes with ambitious performance targets around case turnaround times, complaint handling, and the use of body-worn video — all designed to ensure full transparency and accountability. It’s an opportunity for Dukes to demonstrate once again that responsible enforcement can deliver exceptional results for local authorities and residents alike.”

A Platform for Continued Growth

The Westminster contract represents an important step in Dukes’ long-term strategy to strengthen our presence across London and expand our ethical enforcement model nationwide.

Our commitment to fairness, transparency, and professionalism continues to set us apart as a trusted enforcement partner to local authorities, government agencies, and commercial organisations across the UK.

As we prepare for mobilisation in 2026, we look forward to working closely with Westminster City Council to deliver outstanding outcomes for communities and taxpayers, built on our shared commitment to ethical, effective, and responsible debt recovery.