Dukes Bailiffs Celebrates National Award Win for Agent of the Year: Showcasing Industry-Leading Debt Collection Excellence

We’re delighted to share an exciting update from this month’s Credit Strategy Collections and Vulnerability Awards, held at The Monastery in Manchester. These awards celebrate the highest standards across the debt collection, enforcement, and customer-service sectors, making recognition here particularly meaningful.

This year, Dukes Bailiffs is shortlisted for two prestigious categories:

• Best Contact Centre Team

• Agent of the Year: Laurence Bowden

Lara, Hannah, Laurence and Michelle attend on behalf of Dukes, joined by Directors Sarah and Zoe, coming together to celebrate excellence across our industry.

A Major Win for Dukes: Laurence Bowden Is Officially Agent of the Year

We’re incredibly proud to share that Laurence Bowden is announced as Agent of the Year, marking his second award in a short period of time. This ongoing recognition reflects Laurence’s consistent professionalism as well as the kind of team we have here at Dukes.

Why Laurence Wins – And Why It Matters to Our Clients

Laurence:

• Supports colleagues and new starters with guidance and mentoring

• Sets a benchmark for professionalism, calm leadership, and ethical practice

• Embodies the values that underpin every aspect of Dukes’ service

His success demonstrates the strength of our people-first, values-led approach and reinforces our position as a trusted UK debt collection and enforcement partner.

Our Customer Hub: Recognised Among Industry Leaders

Although we didn't win the Best Contact Centre Team, we are immensely proud that the Dukes Customer Hub is shortlisted alongside such a major organisation. This recognition reflects the high quality of our service, processes, and customer experience.

Why Our Customer Hub Earns Its Place Among the Best

Throughout 2024 the team:

• Delivers collections consistently above expectations

• Supports a significant number of vulnerable customers through specialist care pathways

• Achieves excellent quality assurance outcomes

• Maintains low complaint levels driven by ethical engagement

For our clients, this translates into strong collection performance, rigorous compliance, and a compassionate, customer-focused approach that enhances cooperation and protects reputation.

What This Recognition Means for Our Clients

These achievements show that Dukes offers:

1. Reliable, Effective Debt Recovery and Enforcement

We continue to deliver strong outcomes for local authorities and commercial clients through an ethical, balanced approach.

2. An Ethical Customer Experience That Builds Cooperation

Our values-led processes reduce friction, encourage positive engagement, and support vulnerable customers appropriately.

3. Proven Leadership in the Debt Collection Sector

Being shortlisted, and winning, at national level reinforces that Dukes stands among the leading providers in the UK enforcement and collections space.

Celebrating Success – With More On the Way

A huge congratulations to Laurence, our Customer Hub, and every member of the Dukes team who demonstrates excellence every day. These wins and nominations highlight the strength of our values-led strategy and the dedication of our people.

And with two more industry award shortlistings happening throughout November, we look forward to sharing even more positive news soon.