Dukes Wins 'Industry Contribution of the Year' – what does this mean for our clients?

For over three decades, Dukes Bailiffs has proudly served local authorities and communities with a clear purpose: to deliver ethical enforcement that puts people first.

We’re a family business at heart, and while much has changed in our sector since we first began, our values haven’t. That’s why we’re so proud to share that Dukes has been named ‘Industry Contribution of the Year’ winner at the 2024 Credit & Collections Awards - this marks our third Credit & Collections award in just two years.

But more than a trophy, this award reflects something far more important: the way our service is evolving.

What does this award win mean for our clients?

This award recognises the impact of our work across the sector - particularly how we’ve embraced artificial technology to make collections more efficient, accessible, and supportive for those who need it most. And it’s delivering:

• 70% faster response times for customer queries

• 40% less pressure on frontline staff

• 100,000+ residents supported through AI-led engagement

• Over £2.5 million collected in local tax through chatbot-assisted arrangements

• 10% conversion rate from online conversations to live payment agreements

These aren’t just stats - they’re proof that we’re making life easier for our clients, resolving cases faster, and ensuring those in debt receive the right support at the right time.

More than innovation - it’s impact!

Whilst winning these awards make us proud, the real value lies in what it means for our clients. This recognition affirms how we are leading the enforcement industry with ethical enforcement.

It shows we’re not just investing in technology for the sake of it. We’re building innovations from the bottom up to reduce the time it takes to resolve cases, improve accessibility for debtors (particularly those in vulnerable situations), and give our clients’ teams more time to focus on what matters most.

When you work with Dukes, you’re not only getting a service provider - but you’re also gaining a partner that’s actively shaping the future of enforcement to better reflect the needs of our sector, your organisation, and the people you serve.

Want to learn more about how our AI-driven solutions can support your organisation?👉 Get in touch or follow us on LinkedIn for the latest updates.