Dukes Shortlisted for Two Categories at the 2025 CSA Awards

We are delighted to announce that Dukes has been shortlisted in two categories at the 2025 Credit Services Association (CSA) Awards, recognising excellence and leadership across the credit and collections industry.

Award-Winning Service Across Every Department

Dukes is proud to be recognised as award-winning not only as a business but through the achievements of our people. Our Customer Hub Senior Agent, Laurence Bowden, has been named a finalist for the Merit Award, which celebrates individuals who make an outstanding contribution to their company and customers.

For us, this shortlisting reinforces something unique about Dukes: our commitment to values-led, customer-focused service is consistent across every part of our business - from our Enforcement Team, already recognised with an industry award in 2022, to our Customer Service Hub, where Laurence exemplifies empathy, professionalism, and leadership.

Innovative Communications

Alongside Laurence’s recognition, Dukes has also been shortlisted for Best Marketing & Communications Initiative. This award celebrates our transformation of dukesdebtonline.co.uk into the industry’s first dedicated Customer Support Hub - a bold step that prioritises support over payment, breaking barriers to debt resolution and setting a new standard for the sector.

With features such as 24/7 accessibility, welfare support integration, and our award-winning Virtual Assistant “Duke”, the Hub has more than doubled engagement and empowered thousands of individuals to resolve debts independently.

A Proven Track Record of Excellence

These shortlists complement the four other industry awards Dukes has proudly won in the past 18 months, underlining our consistency in driving innovation, delivering results, and raising standards for the industry.

At Dukes, being award-winning is not just about recognition; it is proof of our ongoing mission to lead the way in ethical, customer-first debt resolution and to empower our staff to achieve excellence at every level.

To find out more about our award-winning service, contact us at 01785 825 501 or enforcement@dukeslimited.co.uk