Job Role: Certificated Enforcement Agent
We're thrilled to invite driven Certificated Enforcement Agents to join our dynamic team during this thrilling phase of growth.
About the role
We receive local taxation cases all across the UK meaning there are plenty of opportunities for you to maximise your workload and in turn, significantly boost your monthly earnings.
Job Summary:
Travel to various addresses within your local area to execute Court orders to obtain payments on behalf of our local authority Clients.
Identify the financial circumstances of a debtor by capturing key income details. This may require assisting debtors to complete questionnaires.
Request payment in full (PIF) to clear the unpaid debts. If you are unable to get PIF, you will be required to set up and agree an affordable repayment arrangement.
Confidentially and tactfully make enquiries with neighbours if debtors have moved or left a property
Identify and assess vulnerability and signpost the debtor to support services - if required. Where identified, you will be required to notify the creditor.
Liaise with office-based colleagues regarding active cases
Oversee payments received for cases allocated to you; handle cash payments, manage receipts and other required documentation
Compile short reports about your visit, along with completing any necessary paperwork
Take control of goods - where required
Remove goods - where necessary
You will be required to maintain strict client confidentiality and comply with Data Protection legislation and where appropriate, the Freedom of Information Act
You must always act within the law, including all legislation and observing all Health & Safety requirements in carrying out enforcement
At all times, you must abide by Level 2 Taking Control of Goods National Standards
Position requirements:
Below is a non-exhaustive list of required characteristics/attributes:
Adaptable. The people you'll help often feel overwhelmed by their debt, you'll help them make smarter choices about their situation, so they don't get into more trouble.
Confident, flexible communicator. You will be required to connect with people from all walks of life and make the repayment process as easy to understand as possible.
Self-motivated with a proactive ‘can-do’ attitude. You will be on the road every day, working independently. Some days will be more challenging than others; you must be able to maintain a level-head when dealing with conflict; carrying yourself with confidence and assertion, whilst maintaining a high level of professionalism when executing warrants.
Approachable. ‘Enforcement’ has negative connotations associated with it; therefore, you must be approachable and respectful in your conduct with debtors to help maximise contact and recovery. At Dukes, our number one priority is maintaining our ethical standard, it’s in our nature.
Empathetic. Your job is to understand the financial situation of the debtor and encourage payment where possible. When you meet vulnerable people who are not in a position to make any payment, your job is to provide empathy and understanding and to treat them with the respect and dignity you'd want for yourself or your family.
Qualifications required:
Level 2 Taking Control of Goods Qualification
Full UK driving licence (minimum of two years)
Benefits:
33 days annual holiday, including bank holidays.
Full company shutdown between Christmas and New Year
Health and wellbeing support with eye care vouchers, seasonal Flu jab vouchers, a Company Sick Pay scheme as well as a workplace mental health initiative offering support from day one.
Equipment supplied as required, including iPad, body worn safety vest and Halo Body Worn Video Camera Company vehicle with a fuel card and expenses
Fun-filled work social activities
Friendly working environment in a family run business
Flexibility to manage your working day
Regular training on company procedures and new legislation
Company pension scheme
The successful applicant will be required to undertake a DBS and CCJ/VA check as well as provide evidence of their last three months commission before an offer of employment is made.
Please note that Trainee Enforcement Agents may be considered for the role if they have the relevant experience we are looking for.
Role: Enforcement Agent
Contract: Full-time Employed contract, 40-hour week - including unsocial hours including (evenings and weekends) to make sure you can reach people when they're at home.
Location: Currently recruiting for Birmingham, Brighton & Hove (East Sussex area) Gloucester, East Riding of Yorkshire, London & Portsmouth,
Salary: £28,500.00 basic salary with OTE £100,000+ per annum
Department: Enforcement
About us
Dukes Bailiffs Limited was established in 1993. We provide the following recovery services to local authorities and the private sector nationally: arrest warrant execution, enforcement of local taxation arrears and parking fines, commercial rent arrears recovery, forfeiture of commercial leases, commercial debt recovery and trespasser removal.
Why pursue a Career at Dukes?
As a privately-owned family-run business, we've built a unique culture that thrives on inclusion and openness. When you join us, you're not just an employee – you become a valued member of our extended family.
Here, your voice matters. We encourage you to share your thoughts and ideas, providing the motivation and support you need to achieve your personal and financial aspirations. While you'll enjoy the autonomy of independent work, you'll also be an integral part of our ever-growing team, eagerly awaiting your arrival.
We make substantial investments in our 'family,' offering a variety of engaging initiatives for employee development, both personally and professionally. Our structured programmes pave the way for career progression, ensuring you reach new heights with us.
At the core of everything we do are our values: Pursuit of Excellence, Family, Respect, Service, Trust, and Conscience. These values guide our relationships with stakeholders and serve as benchmarks for measuring and rewarding your outstanding performance.
Step into a career that's not just a job – it's an enriching journey with a supportive family that believes in your success.