Job Role: Admin Team Manager

We're thrilled to welcome an enthusiastic Admin Team Manager aboard as we propel into an exhilarating phase of expansion.


About the role

The role of our Admin Team Manager is one that requires organisation, passion and dedication. You will beable to demonstrate strong people management, talent development, bring innovative ideas and have strong attention to detail.

Overseeing the daily operations of a growing team of Client Services Administrators, you will ensure the team meets their goals and provides seamless support to our Clients as well as the wider business

Key Responsibilities:

  • Overseeing the day-to-day delivery of consistent and exceptional service standards and performance

  • Establishing high performing teams through continual development, recruitment and retention of the best staff

  • Fostering a cohesive working environment by providing strong leadership and direction

  • Assessing staff performance and providing coaching and guidance to ensure maximum efficiency

  • Embedding the company strategy and values through regular reviews and objective setting

  • Managing schedules and deadlines

  • Managing rotas that ensure the team are operating at maximum productivity

  • Reviewing and setting team and individual goals, as well as planning areas of improvement or development

  • Liaising with other teams, managers or clients to gather information and resolve issues

  • Providing data and statistics showing performance levels of the Administration Team to inform key decision making

  • Keeping abreast with all organisational changes and business developments

  • Working closely with the Senior Operations Manager to implement improvement strategies

Experience

  • A minimum of 2 years’ management experience is required

  • Demonstrable experience in creating high performing teams, coaching and mentoring staff is required

Skills / attributes

  • Results driven - you demonstrate a winning commitment, you’re focused on success, determined and accountable. You have a growth mindset.

  • Team player - you’re always respectful and professional and willing to assist peers to achieve the best results for the Company. You respect the hard work of others, supporting team members whilst working collaboratively on shared goals.

  • Confident communicator – You have excellent written and verbal communication skills and can adapt your communication style to suit different levels/audiences, as appropriate.

  • Problem solver – You are naturally adept at solving problems and you can easily identify solutions to unexpected challenges.

  • Strong leader – You have strong leadership skills and you are a confident delegator. You can motivate others whilst providing support to help team members expand their skillset.

  • Attention to detail – You can oversee a variety of tasks at once, track several deadlines whilst demonstrating excellent precision and attention to detail

Our values:

At Dukes, we’re committed to creating a caring, fun-loving, family culture where everyone feels valued. We actively invest in our people and offer various forms of personal and professional development and career progression through structured programs.

Our aim is for the business and our people to grow together.

At Dukes, our values are:

  • Family

  • Conscience

  • Respect

  • Excellence

  • Service

  • Trust

Benefits :

  • Grade 3C – Middle Management Level

  • Salary: £29,000 per annum with eligibility for annual company performance based bonus.

  • Other Dukes benefits as standard:

○25 days annual leave, plus bank holidays.

○ Mandatory office shut-down between Christmas and New Year to switch off and
enjoy the festive season.

○ Company Pension Scheme

○ Social events throughout the year

○ Company Sick Pay Scheme

○ Workplace Mental Health initiative

 

Contract: Full-time Employed contract

Locations: Stone Office

Salary: 29,000.00 per year

Department: Client Hub

 

About us

Dukes Bailiffs Limited was established in 1993. We provide the following recovery services to local authorities and the private sector nationally: arrest warrant execution, enforcement of local taxation arrears and parking fines, commercial rent arrears recovery, forfeiture of commercial leases, commercial debt recovery and trespasser removal.

Why pursue a Career at Dukes?

As a privately-owned family-run business, we've built a unique culture that thrives on inclusion and openness. When you join us, you're not just an employee – you become a valued member of our extended family.

Here, your voice matters. We encourage you to share your thoughts and ideas, providing the motivation and support you need to achieve your personal and financial aspirations. While you'll enjoy the autonomy of independent work, you'll also be an integral part of our ever-growing team, eagerly awaiting your arrival.

We make substantial investments in our 'family,' offering a variety of engaging initiatives for employee development, both personally and professionally. Our structured programmes pave the way for career progression, ensuring you reach new heights with us.

At the core of everything we do are our values: Pursuit of Excellence, Family, Respect, Service, Trust, and Conscience. These values guide our relationships with stakeholders and serve as benchmarks for measuring and rewarding your outstanding performance.

Step into a career that's not just a job – it's an enriching journey with a supportive family that believes in your success.